Shopping FAQ's

What sort of items can I buy on OWNI’s pre-loved marketplace?

You can shop pre-loved fashion for less, saving up to 80% off the original retail price. Daily listings are added by our wonderful community of Owners, sustainable brand partners and their customers, so keep checking back for the latest steals!

How do you authenticate listings?

We trace a seller's order history through Digital receipts to verify that the items they list were originally bought from the brand stated. Our buyer protection promise means that, if your order is not as described, you can return it in exchange for a full refund from 5 days after arrival.

How do I know if something is my size?

Please see our size guide for reference. If you are unsure whether an item will fit, contact our customer care team who will be happy to assist you.

I have a question about an item

Please contact our customer care team who will be happy to assist you.

How do I pay for my order?

You pay by entering your card details at checkout. 

How will I be updated about my order?

You will receive an order confirmation email from OWNI when your order is placed. Sometimes these emails enter your spam folder so it’s always good to double check.

What happens when my order arrives?

When you receive your order, you have 5 days to raise any order issues with our team and/or request a refund. If we do not hear from you within this time, we will consider the order completed.

Where are my OWNI marketplace purchases stored?

Any purchases you make on your account in the marketplace will appear in your digital wardrobe in our mobile app once they have been shipped. You can then resell them at a later date. 

I bought an item with guest checkout. How do I add that item to my digital wardrobe?-

By creating an OWNI account using the same email address you used to purchase your item(s).